In today’s high speed society, support workers who are qualified to fix networks and PC’s, plus give daily solutions to users, are hugely valuable in every part of the workplace. Our country’s need for better technically qualified people is growing, as society becomes ever more dependent on computers in the modern world.

What are the questions we need to be raising so as to get the understanding we need? As it’s evident there are some rather impressive opportunities for us to think about.

Throw out the typical salesperson who pushes one particular program without an in-depth conversation to assess your abilities as well as experience level. Always check they have access to a wide-enough range of products so they can solve your training issues. An important point to note is that, if you’ve got any work-experience or certification, then you may be able to commence studying further along than someone new to the industry. Working through a basic PC skills course first can be the best way to start into your computer training, but depends on your skill level.

You have to make sure that all your certifications are commercially valid and current – you’re wasting your time with studies which end up with a useless in-house certificate or plaque. Only nationally recognised accreditation from the top companies like Microsoft, Cisco, Adobe and CompTIA will mean anything to employers.

One thing you must always insist on is full 24×7 support through dedicated instructors and mentors. Far too often we see trainers who only provide support to you inside of office hours (typically 9am-6pm) and sometimes a little earlier or later (but not weekends usually). some companies only provide email support (slow), and telephone support is usually to a call-centre that will chat nicely with you for 5 minutes to ask what the issue is and then simply send an email to an instructor – who’ll call back sometime over the next 1-3 days, when it’s convenient to them. This is no use if you’re stuck and can’t continue and only have certain times available in which to do your studies.

Keep looking and you’ll come across the top providers who give students direct-access support around the clock – no matter what time of day it is. Never settle for a lower level of service. Support round-the-clock is the only viable option with technical courses. Maybe late-evening study is not your thing; often though, we’re at work when traditional support if offered.

Trainees looking at this market often have a very practical outlook on work, and won’t enjoy sitting at a desk in class, and struggling through thick study-volumes. If this could be you, try the newer style of interactive study, where everything is presented via full motion video. If we can get all of our senses involved in our learning, then we often see hugely increased memory retention as a result.

Find a course where you’ll receive a selection of CD and DVD ROM’s – you’ll learn by watching video tutorials and demonstrations, and be able to hone your abilities through virtual lab’s. You’ll definitely want a study material demo’ from your training provider. You should ask for demo’s from instructors, slideshows and fully interactive skills-lab’s.

Often, companies will only use just online versions of their training packages; and while this is acceptable much of the time, consider how you’ll deal with it when you don’t have access to the internet or you get intermittent problems and speed issues. It’s much safer to rely on physical CD or DVD discs that will not have these problems.

Exam ‘guarantees’ are sometimes offered as part of a training package – inevitably that means paying for the exams before you’ve even made a start on the course. Before you jump at this so-called guarantee, think about this:

These days, we have to be a bit more aware of hype – and usually we grasp that we are actually being charged for it – it’s not because they’re so generous they want to give something away! Should you seriously need to qualify first ‘go’, then you should avoid exam guarantees and pay when entering exams, focus on it intently and apply yourself as required.

Do your exams somewhere local and go for the best offer you can find when you’re ready. A great deal of money is made by a number of companies who get money for exam fees in advance. A number of students don’t take them for various reasons but no refunds are given. Surprising as it sounds, there are providers who actually rely on students not sitting all the exams – and that’s how they increase their profits. In addition to this, you should consider what an ‘exam guarantee’ really means. Most companies won’t be prepared to pay again for an exam until you can prove to them you’re ready to pass.

Spending hundreds or even thousands extra on ‘Exam Guarantees’ is remiss – when a commitment to studying and the use of authorised exam preparation tools is what will really see you through.

Sometimes men and women think that the school and FE college path is still the best way into IT. So why are commercially accredited qualifications beginning to overtake it? Industry is of the opinion that to learn the appropriate commercial skills, certified accreditation from the likes of Adobe, Microsoft, CISCO and CompTIA most often has much more specialised relevance – for considerably less. Clearly, a certain amount of associated knowledge has to be taught, but core specialisation in the particular job function gives a vendor trained student a distinct advantage.

If an employer is aware what areas need to be serviced, then they just need to look for the exact skill-set required to meet that need. Vendor-based syllabuses are set to meet an exact requirement and do not vary between trainers (in the way that degree courses can).

Discovering job security in this economic down-turn is very unusual. Businesses can remove us out of the workplace at the drop of a hat – as and when it suits them. But a quickly growing market-place, where staff are in constant demand (as there is a massive shortfall of properly qualified people), provides a market for true job security.

Using the computer market for example, a key e-Skills study demonstrated massive skills shortages throughout the United Kingdom of over 26 percent. It follows then that for each four job positions in existence across Information Technology (IT), organisations are only able to locate properly accredited workers for three of them. Achieving proper commercial computing exams is thus a quick route to succeed in a life-long as well as gratifying living. Unquestionably, it really is the very best time to retrain into IT.